Oops
I know most of you already know this
but here it goes:
When setting up an automated attendant
it is important that the caller’s experience is most important. So
what do we do? We set the system up so that if the caller does not
make a choice from the menu the system will at least send them to an
operator. But here’s the catch; If it is night time (after biz hours)
the system allows the caller to drop to the general delivery mail box
and leave a message. No problem, right? Well here’s what old age
will get you. After the caller leaves a message in the general /
operator box the caller drops to a routing box that allows them more
selections including going to the spelling directory, dialing an
extension, OR for their convenience, wait to leave a message in the
general / operator mail box if nothing is dialed. Do see where this
is going? If the outside lines are not AT&T and are on an
integrated device, there is no phone company disconnect signal. And
so it goes…. round and round and round. “You have 200 messages”
WELCOME
1XVPdHKQiGWVwX86zxj76JhdJf4xVSEpJ